Refund policy

RETURN & REFUND POLICY GoBuyza | gobuy-sa.myshopify.com Last updated: 17 June 2026

1. OVERVIEW At GoBuyza, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return window in accordance with the Consumer Protection Act 68 of 2008 (CPA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

2. RETURN ELIGIBILITY To qualify for a return, the following conditions must be met:

  • The return request is made within 14 days of the delivery date.
  • The item is unused, unworn, and in its original condition.
  • The item is returned in its original packaging with all tags, accessories, and documentation included.
  • Proof of purchase (order confirmation or receipt) is provided.

3. NON-RETURNABLE ITEMS The following items cannot be returned or refunded:

  • Perishable goods
  • Personalised or custom-made items
  • Intimate or hygiene-related products (e.g., underwear, swimwear) once opened
  • Digital products or downloadable items
  • Items marked as "Final Sale" at the time of purchase

4. HOW TO INITIATE A RETURN To start a return, please follow these steps:

  1. Email us at Support.GoBuyza@gmail.com within 14 days of receiving your order.
  2. Include your order number, the item(s) you wish to return, and the reason for the return.
  3. We will respond within 1–2 business days with return instructions.
  4. Once approved, securely package your item and send it back using a trackable shipping method.

📦 Please note: Return shipping costs are the responsibility of the customer, unless the item is defective or incorrectly sent.

5. DEFECTIVE, DAMAGED OR INCORRECT ITEMS If you receive an item that is defective, damaged, or not what you ordered:

  • Contact us at Support.GoBuyza@gmail.com within 48 hours of delivery.
  • Include photos of the item and packaging.
  • We will arrange a free return, replacement, or full refund at no cost to you, in line with your rights under the Consumer Protection Act.

6. REFUNDS Once we receive and inspect your returned item:

  • You will be notified via email of the outcome of your return.
  • If approved, your refund will be processed within 15 business days.
  • Refunds will be issued to your original payment method.
  • Please note that your bank or payment provider may take additional time to reflect the refund.

7. EXCHANGES We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.

8. COOLING-OFF PERIOD (ECTA) In accordance with Section 44 of ECTA, if you purchased online and wish to cancel your order, you have the right to do so within 7 business days of delivery without penalty, provided the goods are returned unused and in original condition. This is in addition to our 14-day return window.

 

9. CONTACT US For all return and refund queries, please reach out to us at: 📧 Support.GoBuyza@gmail.com

We are committed to resolving all queries fairly and promptly.