Shipping policy

SHIPPING POLICY GoBuyza | gobuy-sa.myshopify.com Last updated: 17 June 2026

1. SHIPPING PROVIDER We ship all orders via Aramex Store-to-Door, a reliable door-to-door courier service operating across South Africa.

2. DELIVERY TIMEFRAME

  • Standard delivery takes 8–15 business days from the date your order is confirmed and dispatched.
  • Business days exclude weekends and South African public holidays.
  • During peak periods (e.g., Black Friday, festive season), delivery times may be slightly longer.

3. ORDER PROCESSING

  • Orders are processed within 1–2 business days of payment confirmation.
  • You will receive a confirmation email once your order has been dispatched, along with your Aramex tracking number.

4. TRACKING YOUR ORDER Once your order is shipped, you can track it directly on the Aramex website at www.aramex.com using your tracking number, or via the Aramex mobile app.

5. DELIVERY AREA

  • We currently deliver within South Africa only.
  • Aramex Store-to-Door delivers to most residential and business addresses nationwide.
  • Please ensure your delivery address is complete and accurate — we cannot be held responsible for delays caused by incorrect address details.

6. SHIPPING COSTS Shipping costs are calculated at checkout based on your location and order size. Any applicable shipping fees will be clearly displayed before you complete your purchase.

7. FAILED DELIVERIES

  • If a delivery attempt is unsuccessful, Aramex will make contact to arrange re-delivery.
  • If a parcel is returned to us due to an incorrect address or failure to collect, the customer will be responsible for re-shipping costs.

8. DAMAGED OR LOST PARCELS

  • If your order arrives damaged, please photograph the parcel and contents immediately and contact us within 48 hours of delivery.
  • In the unlikely event that your parcel is lost in transit, we will open an investigation with Aramex and keep you updated throughout the process.
  • This is in line with your rights under the Consumer Protection Act 68 of 2008.

9. CONTACT US For any shipping-related queries, please reach out to us via our store's Contact page and we'll assist you as quickly as possible.